• Tuesday, October 06, 2015

Xiaomi becomes China's most-complained-about phone brand

Staff Reporter 2014-03-23 11:01 (GMT+8)
Xiaomi's Mi3 smartphone shown at its launch in Taipei, Feb. 20. (Photo/Xinhua)

Xiaomi's Mi3 smartphone shown at its launch in Taipei, Feb. 20. (Photo/Xinhua)

Chinese budget smartphone manufacturer Xiaomi has received the highest number of complaints from users in the country of any mobile phone brand, with 993 complaints being reported, followed by Apple with 805 and Samsung with 621, reports the state-run China News Service, citing a report published by a Chinese product control foundation.

The foundation stated that it had received 6,497 complaints related to mobile phones in 2013, up 60% from 2012, and which accounted for 12.4% of the total number of complaints received by the industry.

The report revealed the top 10 mobile phone brands by number of complaints received, which also included Meizu, Huawei, ZTE, HTC, Nokia, Lenovo and Motorola.

Founded less than four years ago, Xiaomi's annual sales have touched 28 billion yuan (US$4.5 billion) and the company's valuation has exceeded US$10 billion.

Xiaomi CEO Lei Jun announced in January that the company sold 18.7 million smartphones in 2013, up 160% from a year earlier and well above its initial target of 15 million devices. He added that Xiaomi had generated total sales of 31.6 billion yuan (US$5.1 billion), up 150% from last year. In December alone, the company sold 3.23 million smartphones, the report said.

Xiaomi's reputation has been tarnished marred by complaints, however, with its after-sales services becoming the focus of dissatisfaction. Many customers said they were unable to recoup their losses incurred from buying counterfeit products by mistake and that their right to privacy was compromised while downloading apps from third-party stores, which they later found were closed. Product quality was another major cause for complaints against Xiaomi, the report said.

Who`s who »
Lin Jianhua (林建華)

Lin Jianhua is the president of Zhejiang University, an expert in chemistry and education. Born in 1955, Lin is a native of Gaomi in Shandong province. He started his career as a teacher in Inner ...