Blogger Luo Yonghao, right, and supporters smash Siemens refrigerators in front of the company's headquarters in Beijing, Nov. 20. (Photo/CFP)
Roland Gerke, CEO of Siemens China, has apologized to Chinese customers through a news release on Dec. 4 for the company's unsatisfactory handling of a faulty product complaint, our sister newspaper Want Daily reports.
Gerke's remarks were made in response to Luo Yonghao, who protested in front of the company's Beijing headquarters on Nov. 20 after buying a faulty refrigerator, the doors of which would not close properly. Gerke said that Siemens did not handle Luo's case well and that the company still has room to improve. He also said a refrigerator that cannot close properly should absolutely be regarded as a malfunctioning product and that the company should reimburse customers with this kind of problem.
Luo, an influential blogger, went with his supporters went to Siemens' Beijing headquarters, where they smashed refrigerators with hammers. Luo explained that they were attempting to persuade the multinational electrical goods manufacturer to change its attitude to dealing with customer complaints. He claimed that Siemens had refused to admit that some of its products had defects and that it ignored the complaints of its customers. The protestors also demanded the recall of all the refrigerators they claimed to be faulty.
Want Daily reported that another protest against Siemens will be carried out in Beijing but the exact date had not been revealed as of press time.
Luo Yonghao 羅永浩